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The outbound flight on March 11 was very pleasant with full service and an almost empty cabin. Unfortunately, due to spread of coronavirus during our stay Polish government closed borders and LOT canceled our return flight.
Of course, LOT did not care to inform us about anything, we learned about canceled flights from friends who called us from Poland. Then the first problem occurred - it was not possible to contact the airline.
Answering machine stated that waiting time was less than a minute, then music for hours, and connection was lost. Friends from Poland called us about resumption of some flights to Poland.
The price of the flight was not to exceed PLN 2, the rest was to be paid by the government. But there were no flights from Colombo on LOT website.
According to the site info, in the absence of a flight from a given country, application form had to be completed and LOT was to inform about flight home.
LOT never contacted us. Our Polish friends phoned us that there was a flight from Colombo on March The LOT website, offered tickets, but only on March 29 and at a price from PLN 2, for economy to almost 8, for business - one way and only to Warsaw!!
Change of booking by Internet was impossible. Being extremely lucky I was able to call the hotline at 3am and change the reservation, just before deciding to pay again for an already paid flight - only at least twice the price.
Then unpleasant surprise on board. Information that "due to circumstances the on-board service will be limited. Only passengers' temperature was taken, a little bit of some gas was sprayed in the cabin before departure and a medical form filled.
One of the toilets was reserved for use by the crew only. A service below the worst low-cost airline was offered for a hour flight.
No hot meal not even a cup of coffee or tea. Mineral water, two disgusting, inedible, cellophane wrapped sandwiches and juice or soda.
Aircraft staff had hot meals, but only for themselves. It appears that LOT try to recover future loss of income by selling substandard service for full price.
And LOT probably will also want to reach into the pocket of all Poles by extorting subsidies from the Polish government to tickets that either had already been paid for by passengers in advance, or by the ones now forced to buy one-way tickets for the price of a return one.
I asked for a complaint form, but I received a reply that such did not exist and that they have forms "on normal flights", but for this flight "the forms were not delivered by Warsaw".
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Version 1. Main problem: why I should remember my reservation numbers and also type my last name! The same with online check in.
There should be an option to easily change your flight details either change seat, add service, etc. Check your competitors and you will see what is nice user friendly interface, e.
Seriously, it's better to buy your tickets from 3rd parties to get the possibility to manage the reservation without a pain.
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